I had a new window installed in my master bedroom and after it was installed it was still leaking (confirmed it was from the roof) I honestly thought it was the window. I was at my wits-end I had a new roof installed less than 10 years ago and it had done nothing but leak and cause damage to a new finished master bedroom. I went multiple rounds with that company and had no resolution. I felt defeated. That’s when Gary called and made a suggestion to come out and take a look at everything for me.
Gary is one of the most kindest, polite men I have ever met. Not only did he calm me down from the verge of tears because no matter what I did I could not get a resolution from the previous company. He went above and beyond to make a plan with me. He took the time to talk to me in length and on several occasions to come up with a solution to correct this other companies work. As it turned out it was not only was it my roof that needed to be fixed but there was some siding corrections that needed to happen as well.
The crews that came to my home were professional, kind and thorough. Gary even came on installation day to ensure that everything was going as planned. Not to my surprise they ran into a few issues but they quickly evaluated and resolved them and kept me in the loop as to what was happening and what they found. I am so happy it is not everyday that a companies VP will come to do these things for a customer.
The new roof was done on April 30th and there has been a few storms since and not one drop of water has come through the roof or window. This is only phase one of things that need to happen at my home. I have two more exterior phases that I will contacting your company for. I cannot thank everyone enough for all they have done. I recommend Pro Home to anyone and everyone.